Policy

Effective - August 27, 2015

Orders:

• PASSION does not offer exclusivity to any retailers.
• New customers must provide the following information upon first purchase: company name, contact name, phone number, fax number, email address and business registration number. A copy of the master business licence/ business registration number must be submitted through fax or email.
• From time to time, PASSION may request a new copy of master business licence/ business registration number to update database.
• Invalid business registration number may result in shipping delay or cancellation of order.
• Stock availability is not guaranteed.
• Minimum order of $200.00 on ALL orders. (Before tax and freight)
• PASSION is a wholesaler and will only sell to retail businesses.

Pricing:

• All prices are subject to change without notice.
• Prices shown online are wholesale prices.
• Prices and promotions may vary between Canada and USA.
• The price of each item listed and the total shown in the shopping cart is the subtotal of goods or merchandise excluding taxes and freight.
• The final total including taxes and freight will appear on the finalized invoice which will be included in each shipment.
• Sale items or promotions cannot be applied to previous orders.

Shipping:

• Orders are processed on a first come first serve basis.
• Orders will normally be shipped within 2-4 business days upon order receipt. Expect delays during trade show seasons.
• Express shipping is available upon request.
• Due to the recent change from Canada Post, all COD payment must be payable to Canada Post. Consignees will now be directed to pick up COD items at the nearest post office.
• In the event that delivery takes longer than expected, PASSION is not liable for any losses, cost or expenses incurred by the vendor.
• In the event that payment declines, PASSION will cancel the order after 14 days from the initial order date.
• The order will be delivered to the buyer’s specified address. It is the customers’ responsibility to ensure all billing, shipping and contact information are correct.

Payment Terms:

• We accept MasterCard and Visa only.
• Wire transfers are accepted with a service fee of $25.00.
• Net 30 accounts are only offered to Hospital Gift Shops.
• Accounts more than 60 days past due will be sent to collections and may be subject to interest charges.
• A $20.00 fee will be charged for any returned cheques.

Return Policy:

• PASSION does not offer refunds or exchanges.
• All damages and discrepancies must be photographed and reported to PASSION by email within 30 days of receipt. Information such as invoice number, item style number, item colour and item quantity must be submitted by email with the photos. If approved, a credit note will be issued on the account which can be redeemed on the next purchase.
• Shipping charges are non-refundable because they are determined by the weight of your order.
• Merchandise must be unused, and original tags must still be on the item.
• We will not credit for previous season's collections past 30 days of purchase date.
• Damaged or defective items may be required to be sent back to our head office upon request.

Privacy Terms:

• If entered into an agreement with PASSION for the provision of any services, customer information will be retained at PASSION head office.
• If entered into a purchase agreement PASSION will use the information in the administration of that agreement.
• All customer information shared with PASSION is completely confidential and is maintained with very high standards of safety and security. No information is shared with any third party.