Effective-June 5, 2014
- PASSION does not offer exclusivity to any retailers.
- New customers must provide the following information upon first purchase: company name, contact name, phone number, fax number, email address and business registration number. A copy of the master business licence/ business registration number must be submitted through fax or email.
- From time to time, PASSION may request a new copy of master business licence/ business registration number to update database.
- Invalid business registration number may result in shipping delay or cancellation of order.
- Stock availability is not guaranteed.
- Minimum order of $200.00 on ALL orders. (Before tax and freight)
- PASSION is a wholesaler and will only sell to retail businesses.
- All prices are subject to change without notice.
- Prices shown online are wholesale prices.
- Prices and promotions may vary between Canada and USA.
- The price of each item listed and the total shown in the shopping cart is the subtotal of goods or merchandise excluding taxes and freight.
- The final total including taxes and freight will appear on the finalized invoice which will be included in each shipment.
- Sale items or promotions cannot be applied to previous orders.
- Orders are processed on a first come first serve basis.
- Orders will normally be shipped within 2-4 business days upon order receipt. Expect delays during trade show seasons.
- Express shipping is available upon request.
- In the event that delivery takes longer than expected, PASSION is not liable for any losses, cost or expenses incurred by the vendor.
- In the event that payment declines, PASSION will cancel the order after 14 days from the initial order date.
- The order will be delivered to the buyer’s specified address. It is the customers’ responsibility to ensure all billing, shipping and contact information are correct.
- We accept MasterCard and Visa only.
- Wire transfers are accepted with a service fee of $25.00.
- Net 30 accounts are only offered to Hospital Gift Shops.
- Accounts more than 60 days past due will be sent to collections and may be subject to interest charges.
- A $20.00 fee will be charged for any returned cheques.
- PASSION does not offer refunds or exchanges.
- All damages and discrepancies must be photographed and reported to PASSION by email within 30 days of receipt. If approved, a credit note will be issued on the account which can be redeemed on the next purchase.
- Merchandise must be unused, and original tags must still be on the item.
- We will not credit for previous season's collections past 30 days of purchase date.
- If entered into an agreement with PASSION for the provision of any services, customer information will be retained at PASSION head office.
- If entered into a purchase agreement PASSION will use the information in the administration of that agreement.
- All customer information shared with PASSION is completely confidential and is maintained with very high standards of safety and security. No information is shared with any third party.
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