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Policy


Effective-Nov 21, 2013

Orders:

  • New customers must provide the following information upon first purchase: company name, contact name, phone number, fax number, email address and business registration number. A copy of the master business licence/ business registration number must be submitted through fax or email.
  • From time to time, PASSION may request a new copy of master business licence/ business registration number to update database.
  • Invalid business registration number may result in shipping delay or cancellation of order.
  • Minimum order of $200.00 on ALL orders. (Before tax and freight)
  • PASSION is a wholesaler and will only sell to retail businesses.

Pricing:

  • All prices are subject to change without notice.
  • Prices shown online are wholesale prices.
  • Prices and promotions may vary between Canada and USA.
  • The price of each item listed and the total shown in the shopping cart is the subtotal of goods or merchandise excluding taxes and freight.
  • The final total including taxes and freight will appear on the finalized invoice which will be included in each shipment.
  • Sale items or promotions cannot be applied to previous orders.

Shipping:

  • Orders are processed on a first come first serve basis.
  • Orders will normally be shipped within 2-4 business days upon order receipt. Expect delays during trade show seasons.
  • Express shipping is available upon request.
  • In the event that delivery takes longer than expected, PASSION is not liable for any losses, cost or expenses incurred by the vendor.
  • Stock availability is not guaranteed.
  • PASSION does not offer exclusivity to any retailers.
  • In the event that payment declines, PASSION will cancel the order after 14 days from the initial order date.
  • The order will be delivered to the buyer’s specified address. It is the customers’ responsibility to ensure all billing, shipping and contact information are correct.

Payment Terms:

  • We accept MasterCard and Visa only.
  • Wire transfers are accepted with a service fee of $25.00.
  • Net 30 accounts are only offered to Hospital Gift Shops.
  • Accounts more than 60 days past due will be sent to collections and may be subject to interest charges.
  • A $20.00 fee will be charged for any returned cheques.

Return Policy:

  • PASSION does not offer refunds or exchanges.
  • All damages and discrepancies must be photographed and reported to PASSION by email within 30 days of receipt. If approved, a credit note will be issued on the account which can be redeemed on the next purchase.
  • Merchandise must be unused, and original tags must still be on the item.
  • We will not credit for previous season's collections past 30 days of purchase date.

Privacy Terms:

  • If entered into an agreement with PASSION for the provision of any services, customer information will be retained at PASSION head office.
  • If entered into a purchase agreement PASSION will use the information in the administration of that agreement.
  • All customer information shared with PASSION is completely confidential and is maintained with very high standards of safety and security. No information is shared with any third party.
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